Refund policy

Refund Policy

We offer a 30-day satisfaction guarantee.

You have 30 days from delivery to report any issue with your order.

Due to hygiene and safety reasons, we do not accept returns of skincare products.

If there is any problem with your order, such as:

-Damaged product

-Incorrect item

-Product issue

Please contact us at: support@velsel.com

We will resolve the issue by:

-Sending a replacement, or

-ssuing a refund

No return is required.

Refunds are processed within 5–10 business days to the original payment method.